Returns & Refunds

Return and refund eligibility depends on the order status, product condition, destination and reason for the request. Contact support before sending any item back so we can provide the correct return instructions.

Before requesting a return

Please keep the product, packaging and included materials together when possible. If the issue is limited to missing or damaged pieces, our missing-parts support process may be faster than returning the entire set.

Prepare your request

Include your order number, the product name or SKU, the reason for the request and photos where relevant. Explain whether the item is unopened, partly built, damaged or incomplete.

Sending an item back

Confirm the correct return destination before posting a parcel. The dispatch address may not be the return address. Keep a record of your shipment.

Refund updates

The resolution and any refund details should be confirmed for the individual request. Payment-provider processing can affect when a refund appears in an account.

Policy details before launch

This demo page does not yet specify a return window, return-shipping charges, exceptions or refund deadlines. These details will be completed for the actual business and destinations before the store accepts orders.