Missing Parts & Support

If a set arrives with a missing or damaged piece, contact support with your order number, the affected part details and a clear photo when possible.

What to send us

• Order number
• Set or SKU
• Part number, step number or photo
• Shipping address if a replacement is required

Our goal is to resolve build-blocking issues as quickly as possible and keep your project moving.

Before submitting a request

Check unopened bags, the box corners and nearby build space. Compare the instruction step with the pieces already used; similar parts can be easy to mix up.

Make the part easy to identify

Use the part number in the instructions when available. Otherwise include the page and step number, the piece colour and shape, and the number of pieces affected. A marked photo of the instruction page is helpful.

Keep the request together

List all affected parts in one message and keep the packaging until the issue has been reviewed. Share an updated delivery address privately only if support requests it.

What happens next

Support will review the information and confirm the available resolution. Replacement availability and delivery timing depend on the part and destination; no fixed turnaround is promised on this demo.